Jay Lake (jaylake) wrote,
Jay Lake

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[personal] Minor gripe about American business

One thing I don't understand about online banking and billing systems is why the historical views are so limited. I cannot possibly be the only person in the United States who wants to look at their entire 2007 utility/cell phone/bank payment/etc. account history around tax time. Yet most sites give you either the past quarter, or the past 12 (or 13) months at best.

This seems like such a basic part of customer expectation.
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