Jay Lake (jaylake) wrote,
Jay Lake
jaylake

[personal] Credit card fraud, again

Another $2,000+ credit card fraud attempt hit my WAMU account this morning. That's the second in about six weeks.

Thing is, this time it's against the new credit card number issued to me after I closed my prior account due to the previous fraud event. The new card has sat in my desk drawer with the little sticker still on it, not activated or used in any way. No telephone shopping, no Web sites, no POS transactions.

Which means that the thief either broke into my house, copied down the info on this one credit card without disturbing anything in my office and left again; or WAMU's credit card data is insecure on their systems. There's simply no other way the number could have gotten out except a hack against WAMU.

When I tried to explain this to the fraud agent, she wasn't interested. Not in the script. So I talked to customer service and closed the account permanently. There's no point in having another card re-issued if their back end is insecure. She wasn't interested either. Also not in the script.

I very strongly suggest that if you have a WAMU credit card you close it immediately. They are not able to keep customer financial data secure, and they aren't interested in hearing from customers about the problem.
Tags: personal, pissed
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