?

Log in

No account? Create an account
Lakeshore
An author of no particular popularity

Jay Lake
Date: 2010-05-03 15:28
Subject: [tech] iPad 3G round 5, end to AT&T fail - PO Boxes are now ok
Security: Public
Tags:help, ipad, personal, tech
Interesting. I had a very good conversation today with an extremely pleasant representative of Apple's Executive Relations team about my iPad 3G hardware and AT&T experiences. She had been referred to my blog by an Apple employee, and apparently my posts on both hardware and the data plan had been discussed over the weekend at Apple. We talked about the USB cable issue clearing up the hardware problems, and I was very complimentary regarding the service I received at the Genius bar. We then talked about the AT&T problem a bit. She assured me that the PO Box issue had been a surprise to Apple, and their executive team had been working on it since Saturday, and they were looking forward to a solution very soon. Apparently I'm not the only one who complained, but hopefully my words helped.

Shortly thereafter, as I was about to go through the process of filing complaints against AT&T with Visa and with the state consumer protection office(s), an AT&T representative contacted me. He confirmed that as of today, the PO Box ban had been retracted and the data plan sign up process now incorporated a mechanism for providing a street address in compliance with the MTSA law while allowing billing to PO Boxes.

So, erm, all's well that ends well? I can't pretend to take any particular credit for this change, but it's nice to see that a sharp, reasoned, business-focused complaint can produce results. And for whatever it's worth, everyone I've spoken to at both AT&T and Apple has been professional and pleasant. This was only ever a business issue, and I'm quite pleased it got handled appropriately and swiftly — essentially in less than two business days. There were probably some very interesting and difficult conversations over the weekend that I'm just as happy not to have been privy to.

Meanwhile, I continue to adapt to my iPad 3G. And perhaps vice versa. More to come as my experience unfolds.

Post A Comment | 14 Comments | | Flag | Link






Renfield
User: cuddlycthulhu
Date: 2010-05-03 22:31 (UTC)
Subject: (no subject)
Woot, I'm glad to hear that everything worked out. I've been following your posts to learn more about the iPad and can't wait to hear more reviews.
Reply | Thread | Link



Renfield
User: cuddlycthulhu
Date: 2010-05-03 22:32 (UTC)
Subject: (no subject)
Also, just noticed over in "Appearances" that you have down BayCon, as in BC of San Jose-ish area? I know you're not going this year due to other reasons but if you're down this way in the future will you let me know? I work the con doing security and would love to meet up with you for a drink.
Reply | Thread | Link



Jay Lake
User: jaylake
Date: 2010-05-03 22:34 (UTC)
Subject: (no subject)
a) Oops, that's dated. Darn, need to fix.

b) Yes of course, though with calendula_witch moving to Greater Portlandia, I'll be in the Bay Area a lot less often in the future. Pleased to meet up if the opportunity presents.
Reply | Parent | Thread | Link



Renfield
User: cuddlycthulhu
Date: 2010-05-03 22:38 (UTC)
Subject: (no subject)
A) Heh.

B) *nod* Cool.
Reply | Parent | Thread | Link



ruralwriter
User: ruralwriter
Date: 2010-05-03 23:56 (UTC)
Subject: (no subject)
Huzzah! This opens the door for me, a PO box owner, to also buy an iPad.
Reply | Thread | Link



Matt Ruff
User: matt_ruff
Date: 2010-05-04 00:47 (UTC)
Subject: (no subject)
So was Windows 7 your idea too?
Reply | Thread | Link



jtdiii
User: jtdiii
Date: 2010-05-04 01:53 (UTC)
Subject: (no subject)
Those windows 7 ads are almost enough to convince me to buy a Mac...

Reply | Parent | Thread | Link



User: joycemocha
Date: 2010-05-04 01:02 (UTC)
Subject: (no subject)
Great news!

And, I suspect, a strong hint that your Web presence contains multitudes. Methinks you're better read than you thought.
Reply | Thread | Link



User: mmegaera
Date: 2010-05-04 01:09 (UTC)
Subject: (no subject)
Keyword:garden
Congratulations!
Reply | Thread | Link



shelly_rae: No Donuts!
User: shelly_rae
Date: 2010-05-04 07:33 (UTC)
Subject: (no subject)
Keyword:No Donuts!
So, you can move AT&T and Apple with a few well placed words but I still can't get a pony? Who do I complain to?
Anon
Reply | Thread | Link



Jay Lake
User: jaylake
Date: 2010-05-04 13:30 (UTC)
Subject: (no subject)
The pony express?
Reply | Parent | Thread | Link



fledgist
User: fledgist
Date: 2010-05-04 10:22 (UTC)
Subject: (no subject)
That is great news,Jay. However, I can't help wondering what would have happened anent your PO box issue had the complainant been someone like me instead of someone like you.
Reply | Thread | Link



seventorches
User: seventorches
Date: 2010-05-04 12:32 (UTC)
Subject: (no subject)
There were probably several thousand people in your (and my) weight class clogging up their complaint lines. Jay wasn't the only complainant; he's just a really large and talented one.
Reply | Parent | Thread | Link



seventorches
User: seventorches
Date: 2010-05-04 12:30 (UTC)
Subject: (no subject)
On Saturday when you were going through all this I predicted to a friend that AT&T would correct it presently; I figured it would maybe take a week. Not just because of you, although you have a huge web footprint, but because of all those other PO'd people backing you up.

I love being right.
Reply | Thread | Link



browse
my journal
links
January 2014
2012 appearances