Apparently the universe heeded my grumbling on Tuesday about Apple's warranty service policies [ jlake.com | LiveJournal ] because yesterday I got seriously pwned in the customer service department by both the SE Portland location of Papa Haydn's restaurant and my good friends at the Portland Pioneer Place Apple Store.
My aunt M. was briefly in town from Colorado, so she and
In fairness, after Lisa Costello and I left to get back to our respective Day Jobbery, the host apparently came over and made some amends. Would have been nice if they'd done anything whatsoever in the hour or so I was sitting in the restaurant, almost all of it waiting unacknowledged for whatever the hell happened to our order in the kitchen. I won't be going back to Papa Haydn's. Not with those kind of kitchen and server training issues.
Later that same day, Team E— went to pick up
I understand why some establishments won't do a Card Not Present transaction. It's a fraud issue. That policy causes problems for me personally, and is not the least bit disability-friendly in general, but I recognize my needs are shared a very small fraction of Apple Store customers. However, the manager declining to speak to a customer on request is inexcusable. Unfortunately for me, unlike Papa Haydn's, I don't have a serious alternative to going to Apple for service and repairs. There is another Apple Store much further across town, and there are some independents here who can in some circumstances honor AppleCare warranties. Why the hell the manager wouldn't just talk to me in the first place baffles me.
So, yeah, grumbling.